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Q: How do I download transactions into Quicken®, QuickBooks® or Money® (versions 2005 and higher)?
A: Online Banking users can download account transactions directly into Intuit Quicken, QuickBooks, and Microsoft Money (versions 2005 and higher) by using the export feature. First, select the account you want to download, then choose "Export" from Transactions menu. Choose the desired statement cycle (e.g. previous statement), then select Intuit Quicken (.QFX), Intuit QuickBooks (.QBO) or Microsoft Money (.OFX) export format and click the Export button. When prompted to download the file, click "Open" to load the transactions directly into your financial management program.
Q: What are the “Invoice” fields that are available next to my Business Bill Payments?
A: Now, paper (check) payments may include multiple invoice fields that will print on the check payment mailed to your vendor. Enter up to 30 different invoice numbers, along with corresponding amounts and descriptions.
Q: How do I add a new employee to my business’ online banking profile?
A: The Senior Administrator must add the employee from the Administration menu using the Add New Employee feature. Remember, simply adding an employee will not give him/her access to the accounts. Account access must be established for each new employee through the Change/Add Employee Account Access feature.
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Q: I added a new employee; why can’t he/she see any accounts?
A: Each new employee must be granted account access by the Senior Administrator through the Administration menu, Change Employee Account Access feature.
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Q: How do I add a new account to my business’ online banking profile?
A: All new accounts must be requested using the Business Online Banking Application and Maintenance Form (available for download from our Download Forms page). Please complete the form and submit to your local branch for processing. You will be notified when your account(s) have been added.
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Q: I have added a new account to my business online banking profile; why can’t I see it?
A: The Senior Administrator must assign the account to each user before they can view the account online. Account access is established through the Administration Function “Change/Add Employee Account Access”.
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Q: I have made changes to my own profile/accounts through the Administration functions – why doesn’t it appear to have changed?
A: All changes made to your own profile or account/service access cannot be viewed in the same session. Please log out and log back in to view all changes.
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Q: What is a Senior Administrator?
A: A Senior Administrator is the security level assigned to the individual who is responsible for creating additional users and assigning user rights and access to accounts and services.
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Business Bill Pay FAQs
Q: What is Business Bill Pay?
A: The Business Bill Pay product is designed especially for businesses and allows users to easily manage payments (including scheduling recurring or future-dated payments) and generate detail and summary reports. Our Business Bill Pay service provides the following features:
- Memo and Comment Fields. Provide “memo” notations on checks (i.e. “Invoice # 127815”), or comments that attach to the payment (i.e. “Internal Purchase Order# AB553”).
- Payee Categorization. Create custom categories and group vendors for detail or summary payment reporting.
- Pay Bills from Multiple Accounts. Register and choose multiple Lakeland Bank accounts to bills from.
- Reminders and Reporting. Customize e-mail reminders for pending payments, payment deadlines, new payee activations, payment session verifications and payment summaries.
- Calendars. Track pending payments and schedule payments using enhanced calendars.
- Enhanced Security Settings. Create customized bill payment dollar limit notifications, allow for dual signature requirements and require additional security questions for profile changes.
- Includes Telephone and LiveChat support Monday through Friday, 7:30 am until 11:00 pm (EST).
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Q: How do I sign-up for Business Bill Pay?
A: Please complete the Business Online Banking Application and Maintenance Form (which can be downloaded from our Download Forms page) and select “Tier II” and “Bill Payment”. Sign and deliver the form to your local branch for processing. You will be notified when your bill payment service has been activated.
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Q: How do I access my Business Bill Payment page?
A: After your Bill Payment enrollment has been processed, you must click on the “Bill Pay” button (on the top right corner of the screen) to access the Bill Payment system. You will be prompted for your Access ID and Password.
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Q: Why can’t I pay certain new payees I just set-up today?
A: Our Bill Pay vendor, iPay, is proud to boast the lowest payment-reject percentages in the industry. How do they do it? All payees are verified for correct remittance information, including address and payment method. If a payee will accept electronic payments, iPay will remit them electronically for the fastest and most efficient crediting. Once verified, the payee will always be available for immediate payment initiation.
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Q: Who do I contact about questions or problems with the bill payment service or a bill payment made through the new Business Bill Payment system?
A: Bill Payment support is available Monday through Friday, 7:30 am to 11:00 pm. You may contact our support area as follows (all options are available from the bill payment page):
For questions about bill payments made through the old online banking system please contact the bank at (973) 948-9520 or at csr@lakelandbank.com.
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