How soon after I open my account will I receive my ATM/Debit card and new checks?
You should receive your debit card and checks within 10 business days of opening your account.

How do I set up Direct Deposit of my paycheck with Lakeland Bank?
You will need to contact your employer to set up direct deposit. You will need Lakeland Bank’s Routing Number (021205376), your Lakeland Bank account number, and our mailing address: 250 Oak Ridge Road, Oak Ridge NJ 07438

What if I lost my ATM/Debit Card? Who do I contact?
During business hours you may contact any branch to report a lost or stolen card. After business hours, please call (800) 554-8969.

How do I change my name on my accounts?
To change your name on your accounts, please take your updated photo ID and any supporting documents (i.e. marriage certificate, divorce, or other court papers) into your nearest Lakeland Bank branch office so that your account records and signature cards may be updated

How can I add or remove signers on my accounts?
To add a signer to your account, both signers must visit a Lakeland Bank branch to update account records and signature cards.

To remove a signer from a joint account, you will need to close your joint account and open a new account. You will need to visit a Lakeland Bank branch office to complete the necessary signature cards.

I completed a transfer between my savings and checking account last night using your telephone banking service. The transfer is not showing today in my balance. Why not?
The cut-off time for transactions initiated through our telephone banking system is 6:00 p.m. Monday through Friday. Any transaction conducted before 6:00 p.m. will post to your account as of the current business day. Any transaction conducted after 6:00 p.m. will be posted to your account as of the next business day.

What types of transactions can I complete using the Telephone Banking system?
A wide variety of transactions can be accomplished using Lakeland Bank’s Infotel system. A complete list of functions is available here.

I have noticed that my Debit Card transactions appear with different descriptions on my monthly checking account statement. Why is that?
The description of the transaction will depend upon how the card is used for each transaction. A withdrawal from an ATM will display the ATM location and the time of the withdrawal. Transactions conducted at merchant locations using your card and your PIN will also show as a withdrawal with descriptive information about the location. Purchases can also be completed by signing a credit card or transaction receipt, which are referred to as POS or Point of Sale Purchases on your statement. These transactions also provide information about the merchant location. Regardless of how the transaction is completed, your Lakeland Bank statement will provide detailed payment information for your records.

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